The Dos and Don’ts of Filing a Car Insurance Claim

The Dos and Don'ts of Filing a Car Insurance Claim

Filing a car insurance claim can be a daunting and stressful process, especially when you’ve just been involved in an accident. However, knowing the dos and don’ts of filing a car insurance claim can make the process smoother and increase your chances of a successful outcome. In this comprehensive guide, we’ll walk you through the step-by-step process of filing a car insurance claim while highlighting the crucial dos and don’ts.

Ensure Everyone’s Safety

Before you even think about filing a car insurance claim, it’s essential to ensure the safety of everyone involved in the accident. Here are the dos and don’ts for this crucial first step:


  • Check yourself and your passengers for injuries.
  • Move your vehicle to a safe location if possible, away from traffic.
  • Call 911 if there are injuries or significant damage.
  • Exchange contact and insurance information with the other driver(s) involved.


  • Leave the accident scene without exchanging information.
  • Admit fault or blame others; let the insurance companies determine liability.

Contact Law Enforcement

Whether the accident is minor or major, contacting law enforcement is often a crucial step in the claims process. Here’s what you should and shouldn’t do:


  • Call the police to report the accident and ask for an officer to come to the scene.
  • Cooperate fully with the responding officers, providing accurate information.
  • Request a copy of the police report for your records.


  • Argue with the other driver(s) or the police at the scene.
  • Refuse to call the police, even if the damage appears minor. A police report can be essential for insurance purposes.

Document the Accident

Proper documentation can significantly impact your insurance claim’s success. Follow these dos and don’ts:


  • Take photos of the accident scene, including damage to all vehicles involved, license plates, and any relevant road signs or traffic signals.
  • Collect contact information from witnesses, if possible.
  • Write down the time, date, location, and weather conditions at the time of the accident.


  • Rely solely on your memory to recount the details later; memories can fade quickly.
  • Forget to exchange information with the other driver(s) involved.

Notify Your Insurance Company

Contacting your insurance company promptly is essential for initiating the claims process. Here’s how to do it effectively:


  • Call your insurance company’s claims hotline as soon as possible after the accident.
  • Provide accurate and complete information about the accident.
  • Ask about deadlines for filing a claim if you’re unsure.


  • Delay reporting the accident to your insurance company. Timely reporting is crucial.
  • Provide false or inaccurate information to your insurer, as it can lead to complications later.

Cooperate with the Claims Process

Once you’ve filed a claim, it’s essential to work closely with your insurance company to ensure a smooth resolution:


  • Keep all communication and documentation related to the claim.
  • Follow up with your insurance company as needed to provide additional information or clarify details.
  • Be patient and responsive to requests from your insurer and claims adjuster.


  • Exaggerate or inflate your claim; honesty is crucial.
  • Sign any settlement offers without thoroughly reviewing and understanding them.

Consider Seeking Legal Advice

In complex or disputed cases, it may be necessary to consult with an attorney. Here’s what you should know:


  • Consult with a qualified attorney if you believe you’re not being treated fairly by your insurance company or if liability is disputed.
  • Understand your rights and the legal implications of your situation.


  • Rush into legal action without consulting an attorney first.
  • Settle for less than you believe you’re entitled to without seeking legal advice.

Conclusion: Filing a car insurance claim doesn’t have to be a daunting task if you follow the dos and don’ts outlined in this guide. Remember, the key to a successful claim is to prioritize safety, gather accurate documentation, report the accident promptly, cooperate with your insurance company, and seek legal advice if necessary. By following these steps, you can navigate the claims process with confidence and maximize your chances of a fair settlement.

Certainly! Here are some frequently asked questions (FAQs) related to filing car insurance claims:

What should I do immediately after a car accident?

  • After ensuring everyone’s safety, exchange contact, and insurance information with the other driver(s), call the police if necessary, and document the accident scene with photos and witness information.

When should I contact my insurance company after an accident?

  • It’s essential to contact your insurance company as soon as possible after the accident, ideally on the same day, to report the incident and start the claims process promptly.

How long do I have to file a car insurance claim?

  • The specific deadline for filing a car insurance claim varies by insurance company and policy. Check your policy documents or contact your insurer to determine the timeframe.

What information do I need to provide when filing a claim?

  • You should provide details about the accident, including the date, time, location, a description of the events, and contact information for all parties involved. Be honest and accurate in your account.

Will filing a claim increase my insurance premiums?

  • Filing a claim can result in increased premiums, but it depends on various factors, such as the nature and frequency of claims, your policy type, and your insurer’s policies. Discuss potential premium increases with your insurance provider.

What if the other driver is at fault?

  • If the other driver is at fault, you can choose to file a claim with their insurance company (a third-party claim) or with your own insurer (a first-party claim). Your insurance company may pursue subrogation to recover the costs from the at-fault driver’s insurer.

How long does it take to settle a car insurance claim?

  • The time it takes to settle a claim can vary widely depending on factors like the complexity of the case, the extent of damage or injuries, and the cooperation of all parties involved. Simple claims can be resolved relatively quickly, while complex cases may take longer.

What if my claim is denied?

  • If your claim is denied, you can appeal the decision with your insurance company. Review the denial letter carefully to understand why it was denied and gather any additional information or evidence that may support your case. If the denial persists, consider seeking legal advice.

Should I use an attorney to help with my insurance claim?

  • In straightforward cases, you may not need an attorney. However, if your claim is complex, or disputed, or you believe you’re not being treated fairly by your insurance company, consulting with an attorney experienced in insurance claims can be beneficial.

Can I cancel my claim after filing it?

  • You can typically cancel a claim after filing it, but it’s best to consult your insurance company for guidance. Keep in mind that even if you cancel the claim, the accident will still be recorded on your insurance history, which could affect your future premiums.

Remember that insurance policies and regulations can vary, so it’s important to consult with your specific insurance company and review your policy for detailed information about the claims process and any specific terms and conditions.